Clinical Services

Overview of Clinical Services

We provide confidential counseling and referral assistance to employees and family members. Our EAP model involves the use of our extensive network of providers throughout the US to meet the clinical needs of our clients’ employees. This includes the provision of confidential, professional, and comprehensive assessment, counseling, and referral services to individuals experiencing personal or professional problems. The EAP, available 24 hours per day, 7 days per week, supports employees on a wide range of mental health topics for which short-term counseling is appropriate.

Individuals may access the service for support with a variety of personal and work-related issues, including but not limited to:

Relationship issuesDivorce and relationship issues
Separation and divorceWork concerns
ParentingLoss and grief
AnxietyFamily concerns

Call Intake Management

All incoming calls into our call center are answered live 24 hours per day, 7 days per week by our master’s level clinicians.

Case Assessment – Determining the Need for Counseling

The telephonic intake assessment is a psychosocial clinical assessment that identifies and clarifies presenting problems, relevant background history, risk factors, and initial goals.

Telephonic and/or Face-To-Face Counseling

After the assessment, if the case manager deems counseling appropriate, the individual’s support is organized. Our provider relations staff will match the employee with a counselor who meets his or her particular needs and preferences.

Online Counseling

The expansion of technology is altering the traditional model of EAP services. Staying on top of new technology and equalizing the availability of EAP services is increasingly important to ensuring our EAP services are the best available.

Gaining the trust of managers

Gaining the trust of managers and supervisors from the outset of the program is very important. We work hard to ensure that managers feel confident in recommending the employee assistance program to employees who might otherwise not use the service.

Provider Network

Our clients have access to an extensive network of credentialed employee assistance service professionals through our internal Network Advantage department. This includes clinical providers in all 50 states, Puerto Rico, the US Virgin Islands, and coverage internationally in over 200 countries and territories.