Overview of Clinical Services
We provide confidential counseling and referral assistance to employees and family members. Our EAP model involves the use of our extensive network of providers throughout the US to meet the clinical needs of our clients’ employees. This includes the provision of confidential, professional, and comprehensive assessment, counseling, and referral services to individuals experiencing personal or professional problems. The EAP, available 24 hours per day, 7 days per week, supports employees on a wide range of mental health topics for which short-term counseling is appropriate.
Individuals may access the service for support with a variety of personal and work-related issues, including but not limited to:
|Relationship issues||Divorce and relationship issues|
|Separation and divorce||Work concerns|
|Parenting||Loss and grief|
Call Intake Management
All incoming calls into our call center are answered live 24 hours per day, 7 days per week by our master’s level clinicians.
Case Assessment – Determining the Need for Counseling
The telephonic intake assessment is a psychosocial clinical assessment that identifies and clarifies presenting problems, relevant background history, risk factors, and initial goals.
Telephonic and/or Face-To-Face Counseling
After the assessment, if the case manager deems counseling appropriate, the individual’s support is organized. Our provider relations staff will match the employee with a counselor who meets his or her particular needs and preferences.
The expansion of technology is altering the traditional model of EAP services. Staying on top of new technology and equalizing the availability of EAP services is increasingly important to ensuring our EAP services are the best available.
Gaining the trust of managers
Gaining the trust of managers and supervisors from the outset of the program is very important. We work hard to ensure that managers feel confident in recommending the employee assistance program to employees who might otherwise not use the service.
Our clients have access to an extensive network of credentialed employee assistance service professionals through our internal Network Advantage department. This includes clinical providers in all 50 states, Puerto Rico, the US Virgin Islands, and coverage internationally in over 200 countries and territories.